Returns policy

Please note each product is printed to order by InkThreadables

This means that unless there is a fault with the item we are unable to accept returns

Please therefore pay close attention to sizing information when ordering garments.

Please see the damaged in transit and faulty goods sections below on what to do in these circumstances.

 

Cancel­lations

Due to the bespoke nature of the products , all cancel­lations must be requested within 12 hours of your order being placed.

After this time, your order will have entered production. If your order has already entered production within 12 hours of your order being placed then acceptance of cancellation requests will be made at our discretion.­ 

If your product, print, embroidery or any other embel­lis­hments are defective in any way, please refer to our Faulty Goods policy.­ 

Occasionally we may need to contact you about your order so please make sure the email address you have registered with is monitored. If we do not receive any response from you regarding the order after a two week period we will cancel it and refund to the original payment method. If you have ordered multiple products we will process, print and pack as normal – only the products we are contacting you about will be cancelled and refunded, the rest will be shipped after the two week period.

Inkthre­adable’­s cancel­lations policy does not affect your Statutory Rights.

If you wish to cancel an order, please contact us within the timeframes outlined above: [email protected]

Transit damage

All goods are examined in detail by InkThreadables prior to despatch to ensure that they leave their warehouse in perfect condition. However, transit damage unfor­tunately can occur. If your purchase is showing obvious signs of transit damage upon delivery, please refuse to accept delivery and notify us immediately. If damage is only evident upon opening of packaging, then you must inform us within 48 hours of receipt. In either case, we will then arrange re-delivery of replacement goods as soon as possible.

InkThreadables require photo or video evidence of damage if packaging has been opened.

If your item is damaged in transit, please contact us within the timeframes outlined above and where relevant include photo evidence: [email protected]

Faulty goods

If your goods develop a fault within 28 days of delivery (including goods delivered with a print or manuf­ac­turing fault), the goods may be returned for either refund in full, or replacement. Replacement only is offered after 28 days and before 12 months.

In all queries relating to faulty goods we require customers provide photographic evidence so we can investigate the issue. Once a photo has been received InkThreadables will investigate and decide whether to accept or reject your claim of a fault. Please note that they judge faults based on a tolerance of up to 2cm for print positioning and garment manufacture. These promises do not apply to faults caused by accident, neglect or misuse.

Due to variations during the manuf­ac­turing process, or differences in size between garment size variants, we cannot guarantee that the print file uploaded to a product can be printed to the size requested. Typical examples of this are smaller variants of women’s t-shirts, where the product is not long enough to accept a 32 x 50cm print. In an effort to standardise all print boundaries these variants use the same 32 x 50cm print boundary as larger variants of the same product,­ but a print at that size may not be achievable. In this situation InkThreadables will reduce the print file size by up to 15% to achieve a print that fits on the garment. This may result in the physical product not matching the mockup, but InkThreadables will not consider this product as faulty and no refund/­replacement will be offered unless a genuine fault with the print or garment is present.

If your item has a fault, please contact us within the timeframes outlined above and include photo evidence: [email protected]

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